rogers com bss Essential Strategies for Telecom Business Support Systems

Walking through the bustling streets of Toronto last week, I overheard a conversation at a Rogers store—customers grumbling about billing errors and service delays. It hit home, reminding me of my two decades in telecom, where Business Support Systems (BSS) often become the unsung heroes or hidden villains of the industry. BSS isn\it\it exposed fragile foundations. That\it\legacy billing to a hybrid cloud setup. The result? Faster updates, lower costs, and fewer midnight fire drills. But it\it\over-automation risks alienating folks who crave human touch. Security can\you\AI integration? Did they face pushback from staff worried about job losses?