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首页 北美洲华人 美国华人 洛杉矶华人 The Human Side of an Emergency Diversion

The Human Side of an Emergency Diversion

昨天 14:25 评论(1)
What I remember most about the disaster is not how the technical detail failed or the pilots' specific checklist that they followed. It is the manner people reacted that comes to my mind. I can still see the man who was sitting opposite to me; he quietly shut his laptop and folded his hands in his lap. I can also see the mother who was sitting behind me; she was holding her daughter so tightly and whispering to her that everything is going to be alright. And I can’t forget the silence that took over every time the captain spoke; every passenger was trying to hear every word.

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In the time of doubt, people show their true selves. Some will go into their shells and not speak, some will try to keep themselves busy to not think about it, and the rest will, without thinking, give solace to those who surround them. For me, it was an incredible lesson, first machines are tested in situations of emergency, second but most important communities of people who are not familiar with each other and have been thrown together by pure chance.


How Pilots Train for This Moment

One of the reasons that our flight could safely come to an end is that pilots of a commercial flight are trained to deal with such a situation as this. They do not only rehearse in their minds but they also spend a lot of time in simulators before they fly a Dreamliner. They have to go through numerous instances of emergencies they can come up with.

They are situations like pressurization giving off an alert, the system failing, the weather changing unexpectedly, and so on. All these scenarios are practiced again and again until they become a part of the pilots’ muscle memory.

Such a situation was on UA770, and the pilots showed their great training which was the origin of all the announcements and their taking a new course, and everything else was done in a very professional manner. The voice that was calm and composed made me feel secure and it was the same with the rest of the crew that were ready for today’s program if not more.

The Science of Cabin Pressurization
“Cabin pressurization alert” may seem like something that is very far and off the world to an earthling. Actually, it is the very essence of getting air and hence life at the cruising altitude level. Within half an hour at an altitude of thirty thousand feet, one breathes in so little oxygen that it could hardly be considered living, yet a pressurization system makes the plane cabin to have breathable air at the level of 6-7 thousand feet atmosphere.
Once a signal is sent by sensors to indicate that pressure is dropping or even better that the system is not functioning, then, the emergency has evolved to a stage thus speeding the hrs time by the way that the situation is irretrievable. A pilot in such a situation is trained to take the plane down to a lower altitude immediately and also to land in the nearest airport with good facilities. Our plane didn’t just divert; it flew off to the rescue.

Why Heathrow Stood Out as the Best Option
After the incident, a lot of people were wondering why, we didn’t fly to other airports in Europe or even direct to London but instead, the flight went straight to London and then we took another flight from there. The reason is Heathrow's infrastructure. Around the clock, some of the biggest airplanes in the world are flown in and out of Heathrow without any problem. It has multiple long runways, advanced maintenance facilities, and one of the most experienced emergency response teams in aviation.
In an emergency, pilots are not looking for the nearest patch of asphalt. They are seeking a location that can support a wide-body jet carrying hundreds of people, provide immediate medical assistance if required, and coordinate onward travel. London Heathrow fit every one of those requirements.

Life Lessons I Carried Home
I reminisced about the little things that I learnt from being rerouted as I finally made my way to Chicago.

  • Patience counts. Travel interruptions are annoying, yet the safety that has to come first is the main point. No one will let an aircraft become safe by complaining. Trusting the process will.
  • Gratitude is one of the undervalued things. It is easy to forget that every safe arrival is the result of an exceptional work. Basically, the people who are responsible for this achievement are the engineers, the pilots, the cabin crew, and the rest.
  • The preparedness which is not noticeable is very important in the case when you need help. The crew’s calm and professional attitude was the result of long and rigorous training that the audience was not aware of. We seldom notice it when our flights are successful, but it is there in every flight.
  • Community has been characterized as one of the six people who showed up without any prior preparation for a life raft lesson. The people in the cabin, who were previously strangers, had, during these few hours, become the group that was both the most vulnerable and the most resilient.


Other Incidents, Same Outcome
When I think about it, our flight has not to be the only one that had to divert mid-air. These changes of aircraft’ routes happen regularly anywhere in the world due to different reasons such as a medical emergency on board or a mechanical alert. The majority of these incidents do not get any publicity because they end as ours did: with a safe landing and a delay that is inconvenient but manageable.
The public is often quite far from the truth about the reasons for these diversions. They even suppose that such changes indicate weakness in aviation. The reality is quite the opposite. These situations reveal the advantages. The system that has the ability to change its plan instantly, give the needed priority to lives and perform a landing safely is exactly a system that operates as it should be.

A Personal Closing Thought
After I reached my destination in Chicago, exhausted but thankful, I realized that I would never take a flight the same way as before with my usual casual and indifferent attitude. It is not because of the fear of flying but rather that I have understood what it actually is: a daily wonder which requires discipline, relies on technology, and needs trust.
Every time an aircraft takes off, several moving parts, the human ones and the mechanical ones, must work in harmony. Most of the times, we are not aware of it. On UA770, however, we were aware. By being aware, I transferred a respect of aviation to me which numbers on their own could never have done.
Their reroute made me recall that security in the sky is not something that comes by chance. It is the total of thousands of decisions, done by professionals who commit their lives to making sure that passengers like me getting away with no more than a story.

昨天 14:45
Wow, that's a powerful story.  It really highlights the human element during a crisis.  Seeing those reactions – the quiet composure, the mother's reassurance, the attentive listening – those are the things that stay with you, aren't they?  It's amazing how people react in different ways, but in a way that's...well, human.  So much so, that it's more memorable than the technical details.
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