HuaRenCa
Back to Forum
  1. Bought the first $7.5 plan, received the activation email, and it shows a number, but I never got the email with the QR code for activation.

  2. Switched to a different email and bought a second time. At first it showed payment fail; the next morning I saw I'd received the email with the QR code, scanned it with another phone (not the one used for payment) and activated it, but then there was no number…

One won't install, but has a phone number.

The other installed, but didn't get a phone number.

2
275

Comments (2)

Your avatar
Sign in to comment
公子七
公子七10 hours ago

The core issue may not be payment at all, but the activation process itself: the QR code email and the number assignment seem to be two separate systems. The email that arrives first only gives you the number, while the QR code you actually need for activation is slow to arrive; with the second order, it's the reverse—the QR code comes first and the number lags behind. In other words, a successful purchase doesn't mean successful activation, and each step can get stuck at a different stage. Figuring out exactly which step you're stuck at is more effective than repeatedly switching email addresses.

梁强
梁强3 hours ago

Quick question: when activating the second order by scanning the code, did the app show any page asking you to choose a plan or manually enter a number? If there was no such page at all, is the number assigned automatically later, or do you need to contact customer service to have it reissued? This edge case is pretty important.