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Alaska Airlines credit extension failure DP

曾经那一抹阳光

19 hours ago

I had a $200 credit from Alaska customer service after a flight delay once.

It was only for my own use, meaning it could deduct 200.

This year I've been flying other airlines and haven't flown Alaska much, so I never used it.

Also, this year I've been going to the East Coast a lot and mostly flew UA, AA, etc.

So I wanted to extend it.

I saw a DP on the forum saying you can book a flight for next year and then cancel within 72 hours (similar to extending Delta credit).

I did that.

But after I finally canceled, only the cash portion I paid was refunded, and the gifted credit was gone.

When I asked customer service, they said that's just the rule.

Just sharing a DP.

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Comments (3)

秋夕孤影19 hours ago

Cancellation refunds only the cash portion, not the gifted amount—this outcome can't necessarily be treated as a general rule.

jijikoko12 hours ago

The safer approach is to first screenshot the credit's applicable terms on the booking page, then call customer service to confirm how the credit will be handled after cancellation—ideally get a confirmation number or written response before taking any action.

+VQ6487978944 hours ago

When promotional credits and cash discounts are combined in a single order, it's actually quite common for cancellations to be refunded back to the original payment methods—this isn't necessarily unique to any one company.