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Hyatt Combine Stay points bug?

chuanyuang
chuanyuang

1 day ago

Booked 11 nights at Hyatt Place Deqing. The first 10 nights were two 5-night mall packages from the mini-program at 1400/5 nights, which shouldn't earn the 1,000 points. Then I added one more night with a points package rate (400 per night, earn 1,000 points).

In the end, it seems all 11 nights earned 1,000 points each, so there were 11,000 bonus points. Feature or Bug? Could this be applied to all other hotels with points package rates?

Hyatt Combine Stay points bug?

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淡定男
淡定男1 day ago

I tend to see it as the system treating the entire stay as a whole rather than identifying that one night's points package separately; as long as the reservations are merged under the same confirmation number, the later segment's rules may apply to the entire stay.

benben
benben16 hours ago

To really confirm it, you need to check whether the bonus points on your statement are listed night by night or lumped into a single total—that difference is key.

情悦柠灵
情悦柠灵12 hours ago

Just a heads-up: it's best not to rush to spend these extra points. Hotel back-office reconciliation or audits can sometimes delay adjustments, so wait until both the bill and the points have been stable for a while before arranging any redemption—that way you avoid having them clawed back later and having to redo the math.