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If There's a Standard Room, Should Award Redemptions Be Open? The Hotel Got Creative

1 month ago

I've stayed at the HR in Wangjing, Beijing nearly 50 times, and the club staff basically all know me by now. Over the past couple weeks I noticed there were no points rooms at all (they never used to sell out before—only the suites were really in demand, and you basically couldn't book one without a SUA). So I asked, and here's what I found out: The HR Wangjing has too many base rooms to block them all, so the owner got creative. They carved out a bunch of them and called them "XX View" (like city view), leaving only a tiny handful of the worst, most interior rooms as std rooms—so they don't have to open up award redemptions. Can't beat 'em, can't beat 'em. I'm speechless. Fureddo: You can imagine this much just from reading one post? I deliberately picked a day with availability to check, so no one can say I'm making baseless accusations. How many "std" rooms there are, how many xx view rooms there are

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Comments (3)

林坚炜1 month ago

You mentioned that the property splits base rooms into "XX View" categories to dodge award rooms—how exactly does that work? For example, do these view rooms still count as standard rooms in the booking system? If they do, shouldn't Hilton's points redemption policy cover all standard rooms? I'm trying to understand how hotels pull this off within the rules.

比熊幼犬找新家1 month ago

Do the landscape rooms that were split off still show up as standard rooms on the official channel?

no32cainiao1 month ago

It feels like this might not be solely the owner's issue—could there also be some ambiguity in how Hilton defines a standard room? If the group implicitly allows hotels to define standard rooms on their own terms, then the owner doing this is just following suit. That said, points rooms at the Wangjing HR used to be genuinely easy to book; with things going this way now, loyal guests are definitely getting the short end of the stick.